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Free PDF Quiz 2025 WGU The Best Information-Technology-Management: Practical WGU Information Technology Management QGC1 Information

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WGU Information Technology Management QGC1 Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which statement describes the analysis phase of the systems development life cycle (SDLC)?

A. Establishing a high-level strategy and goals for an intended project
B. Identifying end-user business requirements and refining project goals into defined functions and operations
C. Physically constructing software and information systems using programming languages
D. Establishing full descriptions of the desired features and operations of the system

Answer: B

NEW QUESTION # 22
A company has a large percentage of employees who resist the use of new technologies. What should the company consider first before implementing a unified communications system?

A. Employee accessibility
B. Pilot testing
C. Corporate culture
D. Competitors' systems

Answer: C

Explanation:
* Importance of Corporate Culture in Technology Adoption:
* Organizational culture directly influences employees'willingness to adopt new technologies.
* Resistance often stems from fear of change, lack of trust in technology, or inadequate training.
* Steps Before Implementing a Unified Communications System:
* Assess the corporate culture to identify barriers to adoption.
* Develop a change management strategy to address concerns and align the system with company values.
* Incorrect Options Analysis:
* A. Pilot Testing:Useful later in implementation, but not the first step.
* B. Employee Accessibility:Important but secondary to addressing cultural barriers.
* D. Competitors' Systems:Irrelevant to internal resistance issues.
References and Documents of Information Technology Management:
* ITIL 4 Digital Transformation Guide (Axelos).
* "Change Management in Technology Implementation" (Harvard Business Review).

NEW QUESTION # 23
Which system serves as an organization's backbone in providing fundamental decision-making support?

A. Supply change management (SCM)
B. Unified communications (UC)
C. Enterprise resource planning (ERP)
D. Customer relationship management (CRM)

Answer: C

NEW QUESTION # 24
What is an example of a knowledge factor used for authentication?

A. Fingerprint
B. Security token
C. Password
D. ID card

Answer: C

Explanation:
* Understanding Knowledge Factors:
* Knowledge factors are something the user knows and are commonly used for authentication.
* Examples include passwords, PINs, and security questions.
* Why Other Options Are Incorrect:
* Option A (ID card):This is a possession factor (something you have).
* Option C (Security token):A security token is also a possession factor.
* Option D (Fingerprint):This is a biometric factor (something you are).
References:
* NIST Authentication Guidelines (SP 800-63)
* "Multi-Factor Authentication Best Practices" - Gartner

NEW QUESTION # 25
Which benefit does a prototype provide to a client?

A. Demonstration of interaction with the interface
B. Detailed instructions for development
C. Blueprint of the entire project
D. Static example of the finished product

Answer: A

NEW QUESTION # 26
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